Loop Shipping Policy

This shipping policy outlines the terms and conditions relating to the delivery of products purchased from our website, Loop Sound. By making a purchase, you agree to the following terms:

1. Processing and Shipping
After we receive payment for your order, we will do our best to process and ship your order within a reasonable time. We typically ship items within 2 business days unless otherwise specified at the time of purchase.

2. Shipping Methods
We offer the following shipping methods:

Mainland Portugal and Islands:
- Express: 1-2 working days (3€)
- Standard: 3-5 business days (Free shipping)

Note: Madeira and Azores Archipelago, you can add one more working day to the shipping deadlines.

Rest of the world
- Standard: 7-12 business days (price to be calculated at checkout)

3. Delivery Deadlines
Delivery time may vary depending on your location, chosen shipping method and other external factors. We will do our best to provide a delivery estimate during the ordering process, but please note that these times are estimates only and not guarantees of exact delivery.

4. Order Tracking
We will provide tracking information where possible. This will allow you to track the progress of your order and be aware of its location during the shipping process.

5. Delivery Address
Please be sure to provide a complete and accurate delivery address when ordering. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

If you have any questions about our shipping policy, please contact us through the means provided on the website.

Promotion Policy

At Loop, we are always committed to offering exclusive promotions and discounts to our customers. In order to ensure a fair and transparent experience for everyone, we have established the following promotion policy:

1. Promotion Validity
   All promotions will have a clearly specified start and end date. Promotional discounts and benefits will only apply during this period. After the end date, the promotion will no longer be valid.
2. Eligibility
   Each promotion may have specific eligibility criteria, such as minimum purchase amount, specific product category, or other conditions. These criteria will be clearly communicated in our dissemination channels, such as the store's website, promotional emails or social networks.
3. Use of Promotional Codes
   Where applicable, promotional codes must be entered at time of purchase for the discount or benefit to apply. Make sure you enter the code correctly as invalid or expired codes will not be accepted.
4. Restrictions and Limitations
   Some products may be excluded from specific promotions due to agreements with manufacturers, legal restrictions or other limitations. These restrictions will be clearly communicated in the promotion description or applicable terms and conditions.
5. Accumulation of Promotions
   In some cases, it is possible to accumulate promotions or discounts. However, this will be subject to the specific conditions of each promotion. Check each offer's rules and restrictions before trying to combine different promotions.
6. Modification or Cancellation
   We reserve the right to modify, extend or cancel any promotion at any time without notice. We will do our best to communicate any changes or cancellations of promotions on our communication channels.
7. Compliance with the Rules
   We expect all customers to follow the rules and conditions established for each promotion. Any attempted abuse, fraud or violation of the rules will result in disqualification of the customer from the promotion.
8. Exclusions
   Our promotion policy does not apply to loyalty programs, gift certificates, store credits or other special benefits that may have specific rules.

Thank you for choosing Loop and we hope you enjoy our exclusive promotions. If you have any questions or queries about our promotion policy, please contact our customer service team. We are always ready to help you.

Contact Policy - Loop

Thank you for contacting Loop! We are happy to help and ensure the best possible experience for our users. Below you will find our contact policy which sets out how we handle communications and ensure that your questions, suggestions or concerns are properly addressed.

1. Forms of Contact:
You can contact us in several ways:
- Email: loopsound.suporte@gmail.com

- Support tab found on website

- Message on instagram account at @loopsound_

2. Response Time:
We will do our best to respond to all messages received within 48 business hours. However, in periods of high demand, the deadline may be extended a little. If this happens, we ask for your understanding, and we assure you that your message will be treated with due attention.

3. Necessary Information:
To expedite the response process, we ask that you provide relevant and detailed information about your request. If you are reporting a problem, please include information such as the browser used, the operating system and any error messages you received.

4. Privacy and Security:
We respect your privacy and guarantee that your personal information will be treated confidentially in accordance with our Privacy Policy. We will not ask for sensitive information, such as passwords, via email. If there is a need to verify your identity, we will use secure and appropriate methods.

5. Mutual Respect:
We expect all interactions to be conducted with mutual respect. Offensive comments, spam or any form of abuse will not be tolerated and may be ignored or reported as appropriate.

6. Technical Support:
In case you are facing technical problems with our website or our services, our technical support team will be ready to help you. Specific details about the issue are most welcome so that we can provide you with a more accurate answer.

7. Feedback and Suggestions:
We are always open to hearing suggestions and constructive feedback to improve our services. We value our users' opinions and will take your contributions seriously.

We remind you that our contact policy may be updated from time to time, so we recommend that you check this document whenever you contact us.

Thank you for choosing Loop. We are here to help you!

Yours sincerely,

Loop Support Team
loopsound.suporte@gmail.com

Return policy

At Loop, we value the satisfaction of our customers and strive to offer quality products. However, we understand that under certain circumstances, it may be necessary to make a return or exchange. For this, we created our return policy, aiming to provide a smooth and fair experience for our customers.

1. Return Deadline:
   We accept returns within a period of 5 days from the date of delivery of the product. After this period, we will not be able to accept the return.
2. Return Conditions
   Returned products must be in the following conditions:

• No signs of wear or tear;
• Intact original packaging, including all accessories and manuals;
• Manufacturer's original labels and seals must not be removed or damaged.

1. Products Not Eligible for Returns
   Some products may not be eligible for return due to hygiene, safety or specific regulatory reasons. Common examples include personal care items, perishable food products, and unsealed software.
2. Return Process
   To start the return process, the customer must contact our customer service through the available channels via email at loopsound.suporte@gmail.com. A return authorization number will be provided and must be included in the return package. Customer is responsible for return shipping costs .
3. Refund or Exchange
   Upon arrival and due inspection of the returned product, we will proceed with the refund or exchange, according to the customer's preference. The refund will be made to the same payment method used for the original purchase, and the refund period may vary depending on the payment method used.
4. Defective or Damaged Products
   If the product received has a manufacturing defect or has been damaged during transport, we ask that the customer contact us immediately. We will do our best to resolve the situation quickly and satisfactorily, offering a full refund or replacement product as agreed with the customer.
5. Exceptions and Restrictions
   We reserve the right to refuse returns that do not comply with the conditions set out in this policy, or in cases of abuse or violation of the terms. We also reserve the right to modify or update this return policy at any time, ensuring changes are clearly communicated on our website.